Recovering lost sales with a 24/7 support and cart-recovery agent
An independent online homeware store
Customer questions came in around the clock but only got answered in business hours, and a large share of carts were abandoned at checkout with no follow-up.
The store owner had no capacity to hire support staff, and existing tools couldn't be tailored to their specific product range and policies.
A support agent that answers product and order questions instantly across the website and WhatsApp, grounded in the store's own documentation and policies.
An automated cart-recovery flow sends personalised, well-timed reminders to shoppers who leave without buying — with the right tone and the right product in the message.
Customers get answers in seconds at any hour. A meaningful share of abandoned carts are recovered automatically, and the owner's team is freed from repetitive support tickets to focus on product and growth.
The agent handles the volume a small team couldn't — without the staffing cost.
“It feels like we hired a full support team overnight, without the cost.”
— Store owner (illustrative)
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