Keeping tables full and reviews glowing
An independent restaurant group
Reservation requests and the same questions about hours, menu, dietary options, and parking flooded in across phone, social, and web. Staff could not keep up during service — calls went unanswered and messages sat unread for hours.
Online reviews were accumulating without responses, which was hurting the restaurant's reputation and ranking.
A reservation and FAQ agent that handles bookings and common questions 24/7 across the website, WhatsApp, and social channels.
Automated review responses that are on-brand and timely, plus gentle upsell prompts (specials, events, group bookings) woven naturally into conversations.
Guests book and get answers instantly at any hour. Staff are freed during service to focus on the room, not the inbox. Reviews get prompt, considered replies that strengthen the restaurant's profile.
The group handles more covers without adding front-of-house admin.
“Service nights are calmer and our online reviews have never looked better.”
— General manager (illustrative)
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