Customer Support Agents
Resolve tickets, answer from your docs, and escalate only when needed.
Custom AI, built for production
Custom AI Apps & Agents that actually ship.
We design, build, and deploy bespoke AI applications and autonomous agents that plug into your business and get real work done — not another stalled pilot.
- Rated 4.9/5
- 50+ AI builds shipped Worldwide
- Dedicated Senior AI & Data engineers
- No lock-in contracts
IO Iontek Agent
LIVE
Chase every overdue invoice this week
On it — found 12 overdue. Drafting reminders and scheduling follow-ups.
0
Tasks automated
0
Agent accuracy
0
Hours saved
✓ Resolved 8 tickets
⚡ 3 agents running
LIVE
Trusted by ambitious teams
Forge & Co
Northgate
Vellum
Brightloop
Cobalt
Meridian
Meridian
Cobalt
Brightloop
Vellum
Northgate
Forge & Co
Vellum
Brightloop
Meridian
Forge & Co
Northgate
Cobalt
The Problem
What’s this quietly costing you?
The problem
What’s this quietly costing you?
Slow responseleads go cold
No follow-updeals quietly die
Data silosleads slip away
Knowledge stuckin people’s heads
Costly laboron busywork
Manual reportseat hours weekly
Human errorcostly to fix
Repeat questionspile up unanswered
None of these have to keep costing you. Here is how we fix them →
What We Build
Three ways we put AI to work for you.
Every build sits on solid engineering — evaluated, guard-railed, and wired into the tools your team already uses.
- Conversational InterfacesChat and voice products your customers actually enjoy using.
- Internal CopilotsPut your playbooks, docs, and data one question away.
- RAG Over Your KnowledgeAnswers grounded in your own content — with citations you can trust.
- Customer-Facing AI ProductsFrom concept to web and app store in weeks, not quarters.
- Secure & Private by DesignYour data stays yours. Privacy-aligned from the first line of code.
98% confidence
⚡ Replies in <1s
“How do I reset my account from the mobile app?”
Generated from your docs
Open Settings → Account → Security, tap Reset password, and confirm via the email we send. The link expires in 30 minutes.
Source: Help Centre
98% confidence
cited
- Autonomous WorkflowsAgents that take a goal and do the multi-step work — not just answer questions.
- Tool & API IntegrationWired into your CRM, inbox, helpdesk, and databases so actions actually happen.
- Human-in-the-Loop ControlsApprovals, guardrails, and audit trails where decisions matter.
- Always-On OperationsTriage tickets, chase invoices, and qualify leads around the clock.
- Built to Be TrustedEvaluated against real cases before they ever touch production.
12 steps · live
🔁 Runs 24/7
Live run · 12 steps
✓ Pulled 12 overdue invoices from Xero
✓ Drafted personalised reminders
✓ Scheduled 3 follow-up sequences
⏳ Awaiting approval on 2 high-value accounts
CRM: HubSpot
Human-in-the-loop
audit logged
- AI Opportunity AuditWe map where AI moves the needle for you — and where it doesn’t.
- Use-Case RoadmapA prioritised plan with effort, impact, and a clear ROI model.
- Data & Infrastructure ReviewKnow what you need before you build, not after.
- Team EnablementGet your people ready to own and extend what we build.
- Honest GuidanceWe’ll tell you which use-cases are worth building. Sometimes that’s “not yet.”
📈 ROI modelled
📅 12-week plan
Prioritised by impact × effort
Support copilotHigh ROI
Invoice automationHigh ROI
Sales qualifierMedium
Content generatorNot yet
ROI model
12-week plan
Use Cases
If it’s repetitive, it’s automatable.
From internal copilots to customer-facing products, here’s the kind of work we ship — B2B or B2C.
Lead-Gen & Sales Agents
Qualify inbound, draft follow-ups, and book meetings while you sleep.
Internal Ops Copilots
Put every policy, doc, and dashboard one question away for your team.
Document Automation
Extract, summarise, and route paperwork — invoices, contracts, claims.
Data-Analysis Apps
Ask your data questions in plain language and get answers you can trust.
Customer-Facing AI Products
Ship a chat, voice, or recommendation product your users love.
How it works
From idea to deployed AI, in weeks.
A clear, collaborative process so you always know what’s happening, why, and what’s next.
We start with a focused strategy session — no tech jargon, just a real conversation about your goals, bottlenecks, and what success looks like. We audit your existing tools and data sources, then define the exact scope, KPIs, and constraints for your AI solution.
Strategy brief
Use-case map
Scope document
Success metrics
Typical timeline: 1–2 days
We design the system architecture, selecting the right models, APIs, data pipelines, and integration points for your stack. You receive a clear blueprint showing exactly how the AI will plug into your business, along with a realistic timeline and cost estimate.
System architecture
Tech stack spec
Integration plan
Build timeline
Typical timeline: 2–3 days
We build in focused sprints and share progress every step of the way. You get access to a live staging environment so you can test, give feedback, and watch your AI agent evolve in real time. No surprises, no disappearing for weeks.
Working prototype
Staging environment
Weekly updates
Feedback loops
Typical timeline: 1–4 weeks
We run structured testing — edge cases, load scenarios, and real-world walkthroughs — before a single user touches it. We handle the full deployment to your preferred infrastructure and set up monitoring dashboards so you know the system is healthy from day one.
QA test report
Live deployment
Monitoring setup
Handover docs
Typical timeline: 3–5 days
After launch, we provide ongoing support, performance reviews, and model fine-tuning as your data grows. As your business evolves, we expand the system’s capabilities together — a long-term partner invested in your results, not a one-off vendor.
Ongoing support
Performance reports
Model tuning
Feature roadmap
Typical timeline: Ongoing
Ready to build? Let’s map your first AI use-case.
Let’s talk →Results
Real builds. Real numbers.
A few of the AI systems we’ve shipped and what they changed.
0
of tickets resolved without a human. A support agent grounded in their help centre and product docs, with human escalation for edge cases. First-response time dropped from hours to seconds.
“It handles the volume our team never could — and customers can’t tell.”[Name, Title, Company]
0
hours saved a year. An invoice-chasing and reconciliation agent wired into their accounting stack now runs the follow-up process end to end.
“[Client quote]”[Name, Title, Company]
0
lift in conversion. A customer-facing recommendation and Q&A assistant that helps shoppers find the right product, launched in 6 weeks.
“[Client quote]”[Name, Title, Company]
Testimonials
Teams shipping real AI with Iontek.
Our support agent went live in three weeks and now handles 60% of tickets end to end. The hand-offs to a human are seamless — customers cannot tell the difference.
JR
James R.
Head of CX, SaaS Scale-up
We had a stalled AI pilot for nine months. Iontek shipped a working internal copilot in a single sprint. It actually answers from our own documents.
SK
Sarah K.
COO, Professional Services
The ROI model from the sprint got board sign-off in one meeting. Honest numbers, a realistic timeline, and they delivered exactly what they promised.
MT
Mark T.
CEO, Logistics Group
Same senior engineers in every meeting — the ones who actually built the agent. No junior hand-offs. Genuinely rare in this industry.
LM
Lisa M.
CTO, Fintech Startup
They wired the agent into our CRM and inbox without breaking anything. Eight weeks later our back office mostly runs itself.
DH
David H.
Operations Director, E-commerce
Iontek told us one feature was not worth building yet and to fix the data first. They were right. Our AI is now in production and trusted.
RB
Rachel B.
Product Lead, Healthtech
Iontek told us one feature was not worth building yet and to fix the data first. They were right. Our AI is now in production and trusted.
RB
Rachel B.
Product Lead, Healthtech
They wired the agent into our CRM and inbox without breaking anything. Eight weeks later our back office mostly runs itself.
DH
David H.
Operations Director, E-commerce
Same senior engineers in every meeting — the ones who actually built the agent. No junior hand-offs. Genuinely rare in this industry.
LM
Lisa M.
CTO, Fintech Startup
The ROI model from the sprint got board sign-off in one meeting. Honest numbers, a realistic timeline, and they delivered exactly what they promised.
MT
Mark T.
CEO, Logistics Group
We had a stalled AI pilot for nine months. Iontek shipped a working internal copilot in a single sprint. It actually answers from our own documents.
SK
Sarah K.
COO, Professional Services
Our support agent went live in three weeks and now handles 60% of tickets end to end. The hand-offs to a human are seamless — customers cannot tell the difference.
JR
James R.
Head of CX, SaaS Scale-up
Why Iontek
Why teams choose us over the alternatives.
| Iontek | Off-the-shelf SaaS | Generic dev shop | DIY (ChatGPT) | |
|---|---|---|---|---|
| Fits your data & workflows | ✓ | ✗ | ◑ | ✗ |
| Ships to production (not just demos) | ✓ | ✓ | ✗ | ✗ |
| You own the code | ✓ | ✗ | ◑ | ✓ |
| Evaluated & guard-railed | ✓ | ◑ | ✗ | ✗ |
| Ongoing monitoring & improvement | ✓ | ✓ | ✗ | ✗ |
| Accountable when it breaks | ✓ | ◑ | ✗ | ✗ |
Under the Hood
Built on solid engineering.
Evaluated, guard-railed, and wired into the tools you already use. We’re model-agnostic — we pick what fits the job.
Models
OpenAI
Anthropic
Google
Llama
Mistral
Orchestration
LangChain
LlamaIndex
Custom pipelines
Retrieval / Vector DBs
Pinecone
Weaviate
pgvector
Build & Deploy
Python
TypeScript
Docker
Your cloud
Integrations
Slack
Salesforce / HubSpot
Gmail / Outlook
Zapier
Your APIs
Our Team
Meet the engineers behind Iontek.
Senior AI & data engineers. UK, Pakistan & remote worldwide. Field-tested in production.
James Hargreaves
Chief AI Officer
Sarah Chen
Lead AI Engineer
Marcus Webb
Principal Data Engineer
Priya Patel
Head of Analytics
Tom Reid
Senior ML Engineer
Olivia Kim
Solutions Architect
Reza Khan
AI Research Lead
Emma Clarke
Data Science Lead
David Osei
Infrastructure Lead
Amara Singh
NLP Engineer
Engagement
Ways to work with us.
Start small, scale when it works. No lock-in.
AI Sprint (Pilot)
from [PRICE]
A 2-week sprint: working prototype + Use-Case Roadmap, Solution Design, and ROI Model. The lowest-risk way to start.
Book a call for a scoped quote →Build & Ship
Scoped per project
We build, evaluate, and deploy your app or agent into production, wired into your real tools. Typically 4–8 weeks.
Book a call for a scoped quote →Managed AI Operations
Monthly retainer
Ongoing monitoring, evaluation, and improvement so your AI keeps getting smarter and safer.
Book a call for a scoped quote →FAQ
Questions we get a lot.
You do. Everything we build is yours — code, prompts, and data. No lock-in, no hostage situations.
Your data stays yours. We design privacy-first, isolate your data, and work within your compliance requirements.
A working prototype in about two weeks; most production builds ship in 4–8 weeks, depending on scope.
We evaluate against real cases before anything reaches production, and the discovery call exists so we only build what’s worth building. We’ll tell you if AI isn’t the answer.
No. We handle the build and can enable your team to own it afterward — or keep running it for you.
Models drift and needs change. Managed AI Operations keeps your system monitored, evaluated, and improving.
It depends on scope. The AI Sprint is a fixed, low-risk starting point; production builds are scoped per project. Book a call for a quote.
About Iontek
AI engineers who ship — and stick around.
Iontek is a studio of senior AI engineers who design, build, and deploy custom AI for businesses. We don’t do dazzling demos that die in production. We build systems that do real work, own the outcome with you, and keep improving them after launch.
Free discovery call — no commitment
You own everything we build
No lock-in contracts
Privacy-first, evaluated & guard-railed
Let’s build AI that actually ships.
Book a free consult and we’ll tell you — honestly — what’s worth building. Or send a message and we’ll get back fast.
Or book a call
Grab a 30-minute discovery slot. No prep needed — we’ll come with questions.
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